183: The Cost of Failure

As a business leader, I embrace failure. I encourage my team to try new things and learn from their mistakes. But when does this strategy stop working?

Can failure truly be BAD for business?

Let’s talk about the culture of “fail fast” and if your business or career is paying too high a cost for failure. 

In this episode, I invite Debbie Levitt, MBA and CFO of Delta CX, to challenge our ideas on failure as she dives into the high costs companies are paying for a culture that glorifies failure and ultimately ignores the customers’ needs. 

Ready to understand where failure should be embraced and when it’s bad for business?

Let’s go to the show!

We dive into:

  • Debbie’s career journey to becoming a consultant in the CX and UX space
  • Her unique perspective on empathy in business
  • How stereotyping your customers is hurting them and your business
  • The high costs you could be paying if your company is running on agile, fail-fast cycles
  • Exploring corporate failure vs. personal failure
  • Debbie’s best advice for hitting the brakes on your high failure rate
  • And more

A huge thank you to Debbie for sponsoring this episode of LWIT!

**Useful links** 


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